Effective Date: November 01, 2024
At Pearland Family Clinic we respect your privacy and protect your personal information.
This Policy explains what data we collect, what we use it for and how we safeguard it when you visit our website, communicate with us or use our services at the clinic.
By using our site or services, you agree to this Policy.
1) Scope of application
This Policy applies to the website and branch contact channels (online forms, telephone and messaging that we post).
If you access third party sites (e.g., maps, social networks or external links), their own policies apply.
2) Data we collect
- Identification and contact: name, telephone, e-mail and other information that you provide us when scheduling appointments, making inquiries or requesting information.
- Site interaction data: IP address, browser and device type, pages visited, date and time, and other technical data generated by your browsing.
- Cookies and similar technologies: to make the site work, remember preferences and analyze usage. You can manage cookies from your browser; disabling them may limit some functions.
Walk-in patients: If you visit us directly, we may request the minimum data necessary for your registration and clinical care.
3) Purposes of processing
- Attention and operation of the service: scheduling or confirming appointments, answering consultations, coordinating reminders and providing medical services.
- Site improvements and security: understanding site usage, detecting errors and optimizing the experience.
- Informational and promotional communications: with your consent, send you notices about schedules, services, promotions or news. You may unsubscribe at any time.
- Legal and administrative compliance: to meet authority requirements and enforce our terms.
4) Legal basis
We process your data based on: consent, performance of a requested relationship/service, legitimate interest (security and quality improvements) and compliance with legal obligations.
5) Data retention
We retain information indefinitely to fulfill the above purposes and applicable legal obligations. We store it securely.
6) Information security
We implement administrative, technical and physical measures to protect your data, including: encryption in transit (TLS), access controls, good security practices and monitoring to prevent unauthorized access, loss or misuse.
7) Sharing with third parties
We do not sell or rent your information. We may share data only with vendors who help us operate the site, schedule appointments, send communications or provide services (for example, web hosting or messaging platforms), under confidentiality and security agreements. We may also share information when required by law or to protect the rights, property, or safety of our patients, the public, or the practice.
8) Your data rights
You may exercise, in accordance with the applicable regulations:
- Access to your personal data.
- Rectification of inaccurate or incomplete data.
- Disposal (when legally required).
- Restriction or opposition to treatment in certain circumstances.
- Data portability when technically possible.
- Opt-out of commercial communications at any time.
To exercise your rights, please contact us by the means indicated in the Contact section.
9) Privacy of minors
We do not knowingly collect data from children under the age of 13 without verifiable parental or guardian consent. If you believe that a minor has provided us with data without authorization, please contact us and we will delete it in accordance with the law.
10) Third party links
Our site may include links to external sites or services. We are not responsible for their content or privacy practices. We encourage you to review their policies.
11) Changes to this Policy
We may update this Policy to reflect changes in law, technology or our processes. We will post the current version with its effective date. Please review it periodically.
12) Contact
Pearland Family Clinic
6516 Broadway St # 108, Pearland, TX 77581
Telephone: (832) 761-2606